Responsible Gaming
at gk9990

gk9990's Approach to Responsible Gaming

At gk9990, we believe that online casino and sports betting entertainment — including cricket betting, slots, Lucky Dice, and Mines — should be exactly that: entertainment. For the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and beyond, gaming at gk9990 is a recreational activity enjoyed responsibly within a defined budget. We want to keep it that way for every single player on our platform.

Responsible gaming sits at the centre of how gk9990 operates. We do not merely pay lip service to the concept — it is embedded in our platform design, our account management systems, and the training of our support team. Every tool described on this page is live, functional, and available to any registered gk9990 player at no cost and with no waiting period beyond the cooling-off rules described below.

We also recognise that gambling can become problematic for a minority of individuals, regardless of how carefully they set out. Problem gambling is not a character flaw; it is a condition that can affect anyone. Our role at gk9990 is to ensure that any player who reaches that point has clear, immediate, and compassionate options to pause, limit, or stop their activity — and knows exactly how to access help.

Strict 18+ Age Policy

The gk9990 platform is strictly restricted to adults aged 18 years and above. This is a non-negotiable requirement that applies to every player in Bangladesh and any other jurisdiction where gk9990 accepts registrations. We enforce this policy through a mandatory date-of-birth declaration at registration and through our Know Your Customer (KYC) verification process, which may require you to submit a copy of your National Identity Card (NID) or another valid government-issued document confirming your age.

gk9990 actively monitors for indicators that an underage individual may have gained access to the platform. Any account found to belong to a person under the age of 18 will be immediately suspended, all associated winnings will be forfeited, and deposits will be returned to the registered payment method to the extent technically possible. We take no financial benefit from underage gaming, and we treat any confirmed case with the utmost seriousness.

Protecting Minors in Your Household

If you share a device or internet connection with children or teenagers, we strongly encourage you to take the following steps to prevent underage access to the gk9990 platform and to online gambling sites generally:

• Keep your gk9990 Login credentials private and never share your username or password with anyone.
• Log out of your gk9990 account completely at the end of every session, particularly on shared devices.
• Use your device's parental control settings or a third-party internet filtering tool to block access to gambling-related websites.
• Talk to young people in your household about responsible internet use and the age restrictions on gambling platforms.

Using Your Responsible Gaming Tools

All responsible gaming tools at gk9990 are accessible by contacting our 24/7 support team. Activation is straightforward and can be completed via our support channel at any time of day or night. Below is a detailed explanation of how each tool works and the rules that govern it.

Deposit Limits

You may set a daily, weekly, or monthly deposit limit denominated in BDT. For example, you might set a daily deposit cap of ৳2,000 or a monthly cap of ৳20,000. Once a limit is in place, gk9990's system will automatically decline any deposit attempt that would cause your total deposits in the relevant period to exceed the cap. Reductions to deposit limits take effect immediately. Increases to deposit limits are subject to a mandatory 24-hour cooling-off period before they come into force, giving you time to reconsider.

Loss Limits

A loss limit restricts the total amount you can lose across all gk9990 games — including cricket betting, slots, Lucky Dice, Mines, and live casino titles — within a defined period. As with deposit limits, reductions take effect immediately and increases are subject to a cooling-off period. Loss limits are calculated on net losses (deposits minus withdrawals plus bonuses used) over the relevant rolling period.

Time-Out Periods

A time-out is a short-term voluntary break from the gk9990 platform. Available durations are 24 hours, 7 days, and 30 days. During a time-out, your account is locked: you cannot log in, deposit, wager, or access your account history. Time-outs cannot be reversed before the chosen period expires. Any pending withdrawal requests will continue to be processed during a time-out.

Self-Exclusion

Self-exclusion is a longer-term measure for players who feel that their gambling has become, or is at risk of becoming, a problem. Available exclusion periods at gk9990 are 30 days, 90 days, 6 months, 1 year, and permanent exclusion. During the exclusion period, your account is fully suspended and all direct marketing from gk9990 is stopped. To request self-exclusion, contact our support team and clearly state that you wish to self-exclude and the duration you are requesting. Self-exclusion cannot be reversed before the chosen period expires. After a self-exclusion period ends, re-opening your account requires a deliberate request and a further mandatory cooling-off period to prevent impulsive reinstatement.

Recognising Problem Gambling

Problem gambling develops gradually and can be difficult to recognise in yourself. The following warning signs are commonly associated with gambling behaviour that has moved beyond healthy recreation. Honest self-reflection is important — if several of these apply to you, we encourage you to take action now rather than waiting.

• You spend more money gambling than you originally planned and find it difficult to stick to a budget.
• You borrow money, sell possessions, or use funds intended for essential expenses (rent, food, school fees) to fund gambling activity.
• You chase losses — continuing to play in an attempt to recover money you have already lost rather than accepting the loss and stopping.
• Gambling occupies a significant portion of your thoughts throughout the day, including at work, during family time, or when trying to sleep.
• You feel irritable, anxious, or restless when you are not gambling or when you try to cut down.
• You conceal the extent of your gambling from family members, friends, or colleagues.
• Gambling has negatively affected your relationships, your work or studies, or your mental and physical health.
• You have tried to stop or cut down on your own more than once without success.

If you recognise yourself in three or more of the above, we strongly encourage you to use gk9990's self-exclusion tool and to reach out to our support team or a professional counselling service. There is no shame in asking for help — it is the right decision.

If Gambling Is Becoming a Problem

gk9990 encourages any player who feels that gambling is negatively impacting their life to take immediate action. You do not need to reach a crisis point before asking for help. The earlier you address a developing problem, the easier it is to regain control.

Your first step should be to contact the gk9990 support team and request a self-exclusion or an immediate time-out. Our agents are trained to handle these conversations with discretion and without judgement. They will not pressure you to continue playing — their priority in these situations is your wellbeing, not platform revenue.

In addition to gk9990's internal tools, we encourage players who are experiencing problem gambling to seek guidance from qualified professionals. Talking to a trusted family member, a doctor, or a counsellor can make a significant difference. Acknowledging the issue openly with someone you trust is one of the most effective first steps toward recovery.

Players in Bangladesh experiencing gambling-related distress may also contact mental health support organisations operating in Dhaka and other major cities. Our support team can provide signposting information on request.